Refund policy

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Return & Refund Policy

• Eligibility Period:
  Customers can request a return or refund within 7 days of receiving the product.

• Condition of Product:
  Returned watches must be unused, unworn, and in original packaging with all tags, manuals, and accessories included.

• Non-Returnable Items:

  • Custom-engraved or personalized watches

  • Clearance or final sale items

  • Watches with signs of wear, damage, or tampering

• Defective or Wrong Item:
  If a product is defective or incorrect, customers must notify us within 48 hours of delivery with photo/video proof.

• Return Process:

  • Contact our support team via email or WhatsApp with your order number and reason for return.

  • Await return authorization and shipping instructions.

  • Ship the product securely to our return address at your own cost (unless defective or wrong item was sent).

• Shipping Charges:

  • Return shipping costs are the buyer’s responsibility unless the product is faulty or incorrect.

  • Original shipping fees are non-refundable.

• Refund Timeline:
  Once the returned item is received and inspected, refunds are processed within 5–7 working days to the original payment method.

• Exchange Option:
  You may opt for a product exchange instead of a refund, subject to stock availability.

• Order Cancellation:
  Orders can only be canceled before shipment. Once shipped, the return process must be followed.

• Late or Missing Refunds:
  If a refund is not received within the given time, please first check with your bank or payment provider before contacting us.

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